Cart 0

Returns Policy

If you wish to make a return on an item which is not faulty please send your item to: 


YOUR DIRTY SECRET 
PO BOX 228
Hitchin
Herts
SG4 0WW


If you have a faulty item, there is a freepost address you may use within the first month of purchase, if you're in the UK. Please email info@yourdirtysecret.com for the address.

The freepost address is only for the use of returning faulty items from within the UK. When we receive the item back here it will be checked, if the item is not faulty and the freepost address has been used, then there will be a charge of £3.50 plus vat for the cost of postage.

If you are based out side of the UK we do not cover any postage charges to return items back to us under any circumstances.

Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

Replacement faulty items are sent back out to you free of charge.

All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to your customer.

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.